Cancellation and Refund Policy

At Spice & Sip, we strive to provide our customers with the possible experience. However, we understand that sometimes things don't go as planned and you may need to cancel or request a refund for a product or service. This policy outlines our procedures for cancellations and refunds to ensure a fair and transparent process for all parties involved.

Cancellation and Refund Policy for Spice & Sip by AG Groups

Last Updated: 06/07/2024

Thank you for shopping at Spice & Sip by AG Groups. We understand that sometimes you may need to cancel an order or request a refund. Below are our policies regarding cancellations and refunds:

1. Cancellation Policy

Order Cancellation: You can cancel your order within 24 hours of purchase for any reason. To cancel your order, please contact our customer service team at 8098389646 or write to us at spicensip@gmail.com with your order details. Please note that once your order has been shipped, it cannot be canceled.
Cancellation by Us: We reserve the right to cancel the order due to inventory issues, pricing errors, or other unforeseen circumstances. In such cases, we will notify you and provide a full refund.

2. Refund Policy

General Returns: Before placing a large order, we encourage you to purchase sample collections available on our website to ensure the product meets your expectations. As our products are perishable, returns are not accepted once the product has been opened and used. Returns will only be considered in cases of damaged or faulty products upon arrival. To initiate a return, please contact us with your order number, details about the product, and a video of the unboxing or the damage on receipt. You can reach us via WhatsApp at 8098389646 or email at spicensip@gmail.com for speedy redressal.

Faulty or Damaged Products: If the product you receive is faulty or not as described, you may request a replacement or a refund. Please contact us immediately if the product is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: Once we receive your return, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Costs: In the case of a damaged or faulty product, we will bear the return shipping cost.

3. Exchanges

Replacement: If you need to exchange it for the same item, send us an email at [Insert Email] and send your item to the address provided by our customer support.

4. Contact Us

If you have any questions on how to return your item to us, contact us at 8098389646 or write to us at spicensip@gmail.com

We aim to provide a straightforward and fair cancellation and refund process. We appreciate your business and want to ensure your satisfaction.